General FAQs
Does Myriad Beauty guarantee authenticity of products?
We are committed to bringing you only 100% authentic products. Myriad Beauty guarantees the authenticity of every product in our website. All products are sourced either from authorized and verified distributors or directly from the brands.
How long can I keep using the product after opening?
You may check the expiration date, usually printed directly on the product or Period After Opening (POA) symbol to refer to the time a product remains usable after opening.
Can I send an item back if I have a reaction to it?
Please stop using the product immediately if you suffered a reaction from it and contact our Customer Care Team. Please note that we do not hold responsibility for such cases. However, we will try our best to resolve any issue as we possibly can. We may refer you to the main manufacturer of the product for them to directly issue your concern.
How do I know when an item will be restocked?
If a product is out of stock, register your email in the ‘Notify Me When Available’ to get a notification email once the product is back in stock. Also, you’re welcome to visit our website and check.
Payment Methods
Which method of payment do you accept?
Qatar: We accept payment via cash on delivery, card on delivery and all major credit cards through the website.
Other GCC countries: We only accept card payments via SkipCash payment gateway.
Shipping & Delivery
Which countries do you deliver to?
At the moment, we deliver across all areas in Qatar also in other GCC countries.
How much is the cost of delivery?
Delivery Rates:
Inside Doha - QAR 25.00
Outside Doha - QAR 30.00
For GCC: Kindly refer Shipping & Delivery page.
How long will it take for my order to reach me?
We offer same day delivery on orders before 4:00PM to all areas in Qatar. The delivery schedule is arranged according to area. You can expect your package between 5:00 PM to 9:30 PM, for requests beyond our delivery timings, a special delivery charge of QAR 10 will be added. No deliveries on Fridays and National Holidays.
For other GCC countries: You can expect your package in 3 - 4 days.
What should I do if my order arrives incomplete or if I received a wrong order?
Myriad Beauty takes extra care in making sure that you receive what you ordered. In the case where there was an item missing from your order or you received the wrong item, please do not hesitate to contact our Customer Care Team ASAP. Kindly attach a photo of what you received, so we can resolve the issue. For missing items, we will have to check with the warehouse so we can arrange another delivery as soon as we can. In the event that the missing item is already out of stock, a refund will be processed.
Returns
What is your Returns Policy?
Kindly note that we are unable to do refunds however, we can do return and replacement in case that the parcel was damaged. That includes any leakage, breakages, and any sign that the parcel was tampered with. You can send an email at hello@myriadbeauty.com with photos showing how the parcel was damaged including all details. Please leave the package retained as it is, until we resolve the issue.
What should I do if my order arrives damaged?
If any package was delivered damaged, kindly send an email to hello@myriadbeauty.com with photos showing how the parcel was damaged including all the details. Please leave the package retained as it is, until we resolve the issue.
Gift Cards
Are Gift Cards refundable?
Unfortunately, our Gift Cards are non-refundable, any remaining balance cannot be refunded or redeemed for cash.
How long are the Gift Cards valid for?
Our Gift Cards have no expiry date.
Can I use the Gift Card more than once?
Yes, you can! If you have a balance left, then you may use it towards your next purchase.
How do I know the balance available in the Gift Card?
You can check the balance of your Gift Card by emailing us at hello@myriadbeauty.com.
Is shipping fee inclusive in the Gift Card value?
The value of the Gift Card can be used to purchase products as well as shipping fee on our website.
